ReturnsPolicy

  • All refunds for returned merchandise can only be issued in the form of a store credit.

  • DUE TO COVID-19, WE ARE NOT ACCEPTING ANY EXCHANGES OR RETURNS! PLEASE FOLLOW THE SIZE CHART TO ORDER THE APPROPRIATE SIZE!

  • PLEASE NOTE- Returns that are received after the 5th day from the shipment date will not be accepted. If you would like to have the merchandise back that you sent us past the return date you will need to pay the return shipping cost.

  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition. The soles/bottom of shoes must be unmarked and clean in brand new condition.

  • Sale items cannot be exchanged or returned for store credit. All sale items are final sale.

  • Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items must be returned with their original tags.

  • Shoes must be returned with their original shoe box. Please pack the shoe box inside another box as the original shoe box must be returned undamaged and postage-free.

  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable

  • Returns are processed within 7-10 business days upon receipt of the package. Refunds are issued back as a store credit only. We do not process exchanges. 

TERMS AND CONDITIONS

  • We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. 

  •  Please consider delivery confirmation/shipping insurance for your return/exchange package, as The Saphir Experience® is not responsible for lost return packages without tracking information.

  • By purchasing from thesaphirexperience.com, you accept these terms and conditions.

HOW TO MAKE A RETURN

  • Review our criteria above and make sure the items are eligible for a return. Your return must contain the original invoice that you received with your order.

  • PLEASE NOTE - If you send us items that are ineligible for return we will not accept them therefore you will need to pay return shipping fees if you would like them back.

  • Please include the invoice you received with your package and a note with the items you are returning and include it in your package along with the item(s).

 

Address your package to:

The Saphir Experience

Attn: Returns Department

PO BOX 415

Thomaston,GA 30286

 

  • Send your package back via shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. We will email you once everything is processed and completed